How to Order a Customized Item

At MaCreate, we love bringing your unique ideas to life! Follow these simple steps to order a customized item:

Step 1: Contact Us

Send an email to Info@macreate.com.au with the following details:

• Your Name
• Item You Want to Customize (e.g., tote bag, hoodies, mug, t-shirt)
• Design Idea (attach images, sketches, or a detailed description)
• Preferred Colors & Fonts (if applicable)
• Any Special Requests

Step 2: Design Review & Confirmation

• We will review your request and reply within 24-48 hours with a digital mock-up or clarification questions.
• You are allowed two (2) FREE revisions to adjust the design before finalizing. Additional changes will incur a small fee of $5 per revision.

Step 3: Payment & Production

• Once you approve the final design, full payment is required to proceed with production. An invoice will be sent which includes:
  ✅ Item Customization Cost
  ✅ Standard Shipping Fee of $15 or FREE for orders above $100, within Australia 
  ✅ Additional Revision Fees (if applicable)
• Payments can be made via Pay ID or Bank Transfer. Payment details will be given through email.
• Production will begin after payment is received, and your item will be ready within 5-7 business days.

Step 4: Delivery or Pick-Up

• Shipping: Once completed, your custom item will be shipped to your provided address. A tracking number will be sent to you if applicable.
• Pick-Up Option: If you're local, you can choose to pick up your order at Noble Park Victoria. We will notify you when your item is ready and schedule a pick-up time.

Customization Policy

✔ Revisions: Up to 2 free revisions; extra revisions cost $5 each.
✔ No Refunds: As each item is custom-made, all sales are final. Please review your design carefully before approval.
✔ Processing Time: Orders take 5-7 business days, after payment is received.
✔ Communication: All customization requests must be made via email to ensure clear documentation.